Privacy Policy

Last Updated: June 15, 2024

At Softpure Solution, we value the trust you place in us when inviting us to your workplace for printer and copier repairs. This policy explains how we handle the information you provide through our website to help us deliver reliable onsite support across NY, NJ, PA, CT, MA, VT, and RI efficiently and safely.

What We Collect

When you use our website to book a repair or ask a question, we collect specific details that help us provide the right service for your business machinery:

We gather basic contact details like your name, business email, and phone number, along with your office address for onsite visits. We also ask for your printer model and serial number so our technicians arrive prepared with the correct parts. We may note your IP address to coordinate logistics in your local area. This simple information ensures we can reach your location and fix your equipment during the first visit.

Request Information

How We Use Your Data

We use your information to answer your questions, provide price quotes, and schedule onsite visits. We also send updates about your appointment or notes regarding your service request. Our goal is to keep your office running smoothly, so we use these details to manage the logistics of getting a technician to your door. We do not use your data for unrelated marketing; we focus entirely on the maintenance and repair tasks you have requested, ensuring our communication is helpful and relevant to your needs.

Website Cookies

Our site uses cookies to help us understand how visitors use our pages and which services are most helpful. These small files allow us to improve our site's layout and ensure our booking forms work correctly for you. You can choose to turn off cookies in your browser settings, though this might make it harder to fill out our service forms. We use standard web hosting tools to stay online and do not use these cookies to follow your activity on other websites or for complex tracking purposes.

Service Notifications

We may send you emails or call you to confirm your repair schedule or provide important updates about your equipment. These messages are strictly for service coordination and helping extend the life of your office hardware. If you no longer wish to receive service-related informational emails, you can use the link at the bottom of our messages to opt out. You can also call our office during normal business hours to change how we contact you, and we will update our records immediately.

Who Can Use This

Our repair services are designed for business professionals and adults. We do not knowingly collect information from anyone under the age of 18. If we ever realize that a minor has provided us with personal information, we will delete that data from our systems right away. We are committed to maintaining a professional environment and ensuring that our data collection is appropriate and limited only to the business services we provide to our clients within our local service regions across the Northeast.

Information Sharing

We do not sell or rent your business information to other companies for their own marketing. We only share details with trusted partners who help us run our business, like the secure systems we use for scheduling and billing. These partners are only allowed to use your information to help Softpure Solution serve you, and they must keep your data private and secure. We ensure that anyone helping us handle your data follows the same high standards for privacy and safety that we do within our own company.

Storage and Security

We take reasonable physical and electronic steps to keep your information safe from unauthorized access. We keep your service history and contact details only as long as necessary to complete your repairs, maintain accurate business records, or follow local tax laws. While no online system is perfectly safe, we do our best to protect your records throughout our professional relationship. When we no longer need your information for these specific service or legal reasons, we delete it or hide it from view.

Your Choices

You have the right to see what information we have about your business and can ask us to correct or delete it at any time. Simply reach out to us using the contact info below to make these changes. We will handle your request promptly in line with local laws. Please note that we may need to keep some information for a short time to finish an active repair job, fulfill a contract, or keep necessary business records, but we will always be transparent about what we keep and why we need it.

Policy Changes

Softpure Solution may occasionally update this policy to stay current with our services. When we make changes, we will update the date at the top of this page so you are aware. We encourage you to check back here if you have questions about our latest practices. If you have any concerns or questions about how we handle your information, please feel free to contact us directly. We are always here to help clarify our processes and ensure you feel comfortable with our onsite repair services.

Softpure Solutions Inc 99 Wall Street #1081 New York, NY 10005 Email: contact@softpuresolutionsinc.com Phone: 1 (833) 295-5838 Website: www.softpuresolutionsinc.com