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1 (833) 295-5838

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contact@softpuresolutionsinc.com

Refund Policy

Last updated: June 10, 2026

This policy explains how Softpure Solution handles service credits and billing requests for our onsite printer maintenance and repairs.

1. Rescheduling Your Visit

  • Please let us know at least 24 hours in advance if you need to move or cancel your appointment. If we receive less notice, a cancellation fee may apply to cover our scheduling and travel costs. We value your time and ask for the same courtesy to keep our operations running.

2. Onsite Access Policy

Service fees apply when we:

  • Cannot access the building, or find no one on site, or when the printer is not available for work

In these cases, we charge for the technician's travel and time, as we were unable to perform the scheduled repair work.

3. Labor and Diagnostics

Standard guidelines for our onsite service and labor costs:

  • Fees for diagnostic visits and completed labor are non-refundable. If we make a mistake during a repair, we will review the case to offer a follow-up visit or a service credit.

4. Parts and Hardware

  • Hardware and replacement parts are usually non-returnable once installed. Success can vary based on the age of your equipment.

5. Contact

Reach out to us at contact@softpuresolutionsinc.com or call 1 (833) 295-5838 for any inquiries regarding your booking.

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